FAQs

What comes in a Kimera?

Great question! Everyday necessities delivered right to your door such as curated snacks, personal care products, stationary plus some unique surprises sure to pique your interests. The retail value of the box will typically range between $40 to $60. Much more than what you pay for!


How many items come in Kimera?

The amount will vary but usually, 7-10 different items will come in each Box and the real value of each care package will be between $40 and $60.


Do you offer boxes for people with food allergies or dietary restrictions?

Another great question! It's still early days but boxes suited for dietary restrictions are on the way! We aim to offer the option a nut free and gluten free box depending on demand, so if you have concerns about dietary restrictions get in touch!


Can I pick what goes into my Kimera?

Here at Kimera surprise is an important element. We want to keep your excitement brewing with every box you receive. So although you can't pick what exactly goes into your box, you can give us your preferences before you order, and we will try to curate your box to these preferences. As always, 'expect the unexpected'.


When will I be billed and when will I get my Kimera?

For monthly subscriptions, billing on the date of the subscription every following month. For semester and full year subscriptions billing occurs in full at the time of order. Shipments are timed accordingly to the general university calendar and ship by the 15th of each month.


Do you ship a box every month?

We ship a box every month from January to December


What if I sign up for a half-yearly or yearly package after the year has already started?

No matter when you sign up, you will receive the number of boxes in your subscription plan regardless of what month of the school year it is. So for example, if you sign up in April for a yearly subscription (12 monthly boxes), you would receive a box in each of the following months: April, May, June, July, August, September, October, November, December and the following years January, February and March.


Can I send Kimera as a gift?

Kimera makes the perfect gift for anyone whether you are saying happy birthday or saying sorry I effed up.


Is Kimera only for students?

Absolutely not! Kimera is suitable for anyone, with goods that are sure to be useful and interesting. Everyone loves a surprise!


When can I cancel my subscription?

You can cancel your subscription by logging into your account and sending cancellation requests at least 3 days before your payment recurs.


Are there any shipping costs?

We now offer free shipping on all subscriptions. Gift boxes have the following shipping costs:

Auckland - $5

Rest of New Zealand - $8

Prices may vary for rural locations and Waiheke Island.


When will I be charged?

You will be billed upon initial purchase and billed once every month thereafter for month to month plans. Prepaid half-yearly and yearly subscriptions are billed in full at the time of purchase and will include all shipping up front.


What methods of payments do you accept?

We accept all major credit cards and debit cards